General Terms

These General Terms and Conditions of Sale detailed below are concluded on the one hand by the company Léa Salvan/ Vanadis Couture, whose registered office is in Espoo,Finland, registered under number 3443301-5 and on the other hand, by any natural or legal person wishing to place an order through its merchant site www.vanadiscouture.com hereinafter referred to as “the Customer”. They are permanently accessible on the Site.

These terms and conditions apply to ordering made to order lingerie and corsetry from Vanadis Couture. The term made-to-order means that your garment will be constructed according to the selections you make before purchase. We do not hold stock, so each lingerie item or corset is made to your specifications of size, color and trim. Made-to-order differs from our bespoke work in that your made-to-order garment will be made to a standard size chart as opposed to a set of personal measurements.  All made-to-order purchases are considered accepted after you have paid for your order in full, and we have confirmed receipt of your order and payment by email. By placing an order, you agree to adhere to these terms and conditions.

Pricing

All prices stated on our website or quoted individually are in EUR and include materials costs. Shipping is charged separately.

Timescale

All Vanadis Couture lingerie and corsetry is made in Finland. Our turnaround time can vary during periods of high demand, but on average we aim to dispatch your garment 4–6 weeks after you have placed your order. If you require your order for a specific date, please inquire prior to purchase. We will give you a time frame for your order upon confirming your purchase.

Sizing

Please check your measurements carefully against our size chart (included on each product page) to ensure that you have made the correct sizing choice. Made to order items are non-returnable except in the event of a faulty item, so seek any advice or additional information you may require prior to purchasing.

Shipping

Postage will be added at checkout for your order, but if you are ordering from outside the EU please be aware that customs charges may be added by your local authority when the package enters the country. All customs fees and taxes are the responsibility of the customer and should be factored in before ordering. As these fees are unrelated to our services, they cannot form part of any refund. Any packages returned to us due to unpaid fees will require a second shipping fee to be resent.

Orders are shipped using Posti (FI) which is a tracked and insured service.

Returns and cancellations

Made-to-order garments cannot be returned or exchanged except in the unlikely event of a faulty item or if the item received differs from the options selected. If you are dissatisfied with the quality of your order, please notify us in writing, and we will provide details of where to send the item. We highly recommend to return any goods using track & trace service as you will be responsible for any loss or damage occurred through the postal service. If a garment is judged to be worn or damaged due to customer negligence, it will be returned to sender and cannot be refunded. This does not affect your statutory rights. Complaints must be made as soon as possible.

Privacy and Data Protection

When making a purchase, please familiarise yourself with our data protection policy to understand how your information will be stored and protected.